Objectives
Grievance Wing :

• Allegations and Complaints against the
  conduct of Government Servants excepting :

1. Complaints concerning policy matters

2. Complaints which have already been disposed in a   department with the approval of Minister

3.  Matters relating to Service Conditions

4.  Complaints on Commercial Contracts

5.  The cases which are quasi judicial in nature of are subjudice

• The Orissa Lokpal and Lokayuktas Act, 1970 and matters connected therewith 

• Other Public Grievances

Pension Administration Wing :
 

1. Pre-scrutiny meeting in the district to sort out disputed pension cases
          2.  Pension Adalat
          3. To pursue sanction of pension at the level of Pension Sanctioning Authority

4. Complaints relating to Pension
 

 Modes of Disposal :

• Public Grievance

1.         Through Direct Correspondence

2.         Chief Minister’s Grievance Cell

• Pension Cases

1.     Through direct correspondence

2.     Pre-scrutiny meeting at the district level

3.     Pension Adalats     
      

Disposal of public grievance petitions through :

Direct correspondence.

Disposal of old pension cases through :

Direct correspondence and pre-scrutiny meeting in the district.